Disability Information

Request Accessible Seating Tickets

To better accommodate your needs, Metro Radio Arena has requested that all accessible seating ticket accommodations be solicited only through their representatives. Please contact a Metro Radio Arena representative for further help with your ticket purchase.* Advance ticket purchase may be required.

For those with difficulty operating a telephone please email accessibility@smgnewcastle.co.uk. Please note this email address is only for patrons who cannot operate a telephone, all other enquiries should be made via the booking hotline.

* Box office information is subject to change.

Telephone Number: 0191 260 6066

Pregnant Ladies Attending Concerts:

Before attending a concert or event at the Arena you should carry out your own risk assessment.

We strongly advise that you discuss the situation with your GP and take his/her advice; you should consider the following:

• The type of event i.e. heavy rock concert with lots of bass/vibration
• Crowds, i.e. the type of audience i.e. lots of movement and jumping around
• Standing/seating concerts. Standing is not recommended for pregnant ladies

Please take into account the noise and crowds that come with the type of concert/event that you wish to attend when making your decision.

Metro Radio Arena Box Office Hours

• Monday - Friday: 10.00 till 16.00
• Saturdays: 10.00 till 13.00
• Sundays: Closed (Unless there is a concert - open from 15.00)
• Ice Hockey Sundays: 1 Hour before doors open

The Arena Box Office has a low window to facilitate wheelchair access to services.

Download Guide Pamphlet giving advice and information for disabled patrons visiting our venue.