Venue Safety - Metro Radio Arena

Public safety continues to be our priority. We’re doing all we can to keep you safe at our venue. Please remember we do not permit backpacks or large bags and you will be screened upon arrival. Read more about our safety policy here.  Read more
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Venue Safety

Overview

Please be assured that public safety continues to be our priority.

Our event and security teams continue to remain vigilant and are working together with local and national authorities to ensure our visitors have the safest and most enjoyable experience whilst visiting the Metro Radio Arena.

We have a number of security measures in place visible and non-visible, with personnel internal and external for all events.

We encourage you to only bring essential items and stress NO LARGE BAGS OR BACK PACKS at all will be permitted into the venue.


Safety

We take the safety and security of all our fans and visitors very seriously. When coming to the Arena we ask you arrive early to allow time to pass through security checks. 

Our security and customer services team are there for your safety.  Please cooperate fully with all security checks and support these vital members of our team as they carry out important work.

All entry constitutes consent to search.


Our Bag Policy

We encourage you to only bring essential items and stress no large bags or backpacks at all will be permitted into venue.

We will not allow any large bags, backpacks, holdalls, luggage or computer bags into the venue. There is no storage or cloak room facility available so please make alternative arrangements before arriving to the venue.

Exceptions will only be made for those with medical requirements and/or special needs, we ask this is communicated to venue ahead of visit for ease of entry. Please contact us on mracustomerservices@smgnewcastle.co.uk

All entry constitutes consent to search.

Please view full list of none permitted items here.


What Else Do We Do To Keep You Safe?

There are continuous security measures in place.

All our staff are trained to ensure all our guests have a safe, secure and happy time. We work very closely with the appropriate authorities including Northumbria Police to ensure our security procedures are always of best practice.

And please do not be alarmed if you see additional resource at the Arena with a very important job to do, please leave them to do what they do best.


In Summary

Here’s what you need to know if you are attending an event…

  • Come Early. We ask you arrive in enough time to pass through security checks and cooperate fully with our team
  • No Large Bags or Backpacks. Please be aware that we will not allow any large bags, backpacks, holdalls, luggage or computer bags into the venue. There is no storage or cloak room facility available so please make alternative arrangements before arriving to the venue.
  • Inform Us. If you have any medical requirements or special needs we ask this is communicated to venue ahead of visit for ease of entry.

We would like to reinforce that the advice from the government is to "be alert, not alarmed and be vigilant", and we wish you an enjoyable event.