Venue Safety - Metro Radio Arena

Public safety continues to be our priority. We’re doing all we can to keep you safe at our venue. Please remember we do not permit backpacks or large bags and you will be screened upon arrival. Read more about our safety policy here.  Read more
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Venue Safety

Overview

Please be assured that public safety continues to be our priority.

Our event and security teams continue to remain vigilant and are working together with local and national authorities to ensure our visitors have the safest and most enjoyable experience whilst visiting the Metro Radio Arena.

We have a number of security measures in place visible and non-visible, with personnel internal and external for all events.

We encourage you to only bring essential items and stress NO LARGE BAGS OR BACK PACKS at all will be permitted into the venue.


Safety

We take the safety and security of all our fans and visitors very seriously. When coming to the Arena we ask you arrive early to allow time to pass through security checks. 

Our security and customer services team are there for your safety.  Please cooperate fully with all security checks and support these vital members of our team as they carry out important work.

The Metro Radio Arena, Newcastle are delighted to announce the introduction of walk through metal detectors to replace and improve the current manual scanning procedure.

All entry constitutes consent to search.


Our Bag Policy

We encourage you to only bring essential items and stress no large bags or backpacks at all will be permitted into venue.

We will not allow any large bags, backpacks, holdalls, luggage or computer bags into the venue. There is no storage or cloak room facility available so please make alternative arrangements before arriving to the venue.

Exceptions will only be made for those with medical requirements and/or special needs, we ask this is communicated to venue ahead of visit for ease of entry. Please contact us on mracustomerservices@smgnewcastle.co.uk

All entry constitutes consent to search.

Prohibited Items

  • Backpacks including small fashion backpacks, holdalls, luggage, computer bags and cushions**
  • Glass, cans, aluminium bottles or thermoses of any kind including any liquid products which can be consumed**
  • Flammable liquids in any container
  • Laser pens/pointers
  • Video cameras and professional cameras
  • Laptop computers, Ipads and Go Pro’s
  • Large/golf umbrellas
  • Knives or weapons of any kind
  • Illegal drugs or substances
  • Alcoholic beverages
  • Signs, banners or flags with or without poles, staffs or selfie sticks
  • Animals (except service animals to aid persons with disabilities)
  • Air horns, whistles, cowbells or other noise-making distractions
  • Projectiles (Frisbees, beach balls, footballs etc)
  • Aerosol cans (hairspray, mace pepper spray etc)
  • Fireworks, confetti or glitter bombs or sprays
  • Glow sticks
  • Balloons
  • Use of wheeled footwear, skateboards
  • Food
  • Masks and helmets
  • Large studs and chains
  • Glass bottles of perfume
  • Anything else which we deem to ruin the enjoyment or viewing experience of others
  • Any refreshments or refreshment containers
  • Cameras & recording equipment including iPads and Tablets: the unauthorised use of cameras, video, iPads and Tablets and any other form of recording equipment is strictly prohibited. However, some of the shows do permit the use of small digital cameras including, in many cases, 'bridge' cameras (larger digital cameras with zoom lenses that cannot be removed). For the avoidance of any confusion 'professional' cameras with removable and interchangeable lenses are always prohibited. Unfortunately, the camera policy for a specific show is typically only confirmed on the day of the event. We would advise that if you choose to bring a small digital camera to the Arena you must be prepared not to use it if requested not to do so.

**Exceptions will be made for those with medical requirements and/or special needs, we ask this is communicated to venue ahead of visit for ease of entry. 


What Else Do We Do To Keep You Safe?

There are continuous security measures in place.

All our staff are trained to ensure all our guests have a safe, secure and happy time. We work very closely with the appropriate authorities including Northumbria Police to ensure our security procedures are always of best practice.

And please do not be alarmed if you see additional resource at the Arena with a very important job to do, please leave them to do what they do best.


In Summary

Here’s what you need to know if you are attending an event…

  • Come Early. We ask you arrive in enough time to pass through security checks and cooperate fully with our team
  • Have your Ticket Ready. Ticket checks will take place on entry to the Metro Radio Arena site. Please have out and ready for inspection. If collecting tickets please have receipt or email ready.
  • No Large Bags or Backpacks. Please be aware that we will not allow any large bags, backpacks, holdalls, luggage or computer bags into the venue. There is no storage or cloak room facility available so please make alternative arrangements before arriving to the venue.
  • Inform Us. If you have any medical requirements or special needs we ask this is communicated to venue ahead of visit for ease of entry.

We would like to reinforce that the advice from the government is to "be alert, not alarmed and be vigilant", and we wish you an enjoyable event.