The versatility of the modern Metro Radio Arena means that we can change the inside layout to suit the appropriate event. View the various layouts available:
Book Online
Book by Telephone
- Ticket Hotline 0844 493 6666 (7 days 24hr)
- For Group Bookings call 0191 2606006 | Monday - Friday 9.30am - 5.00pm
- Special Needs call (0191) 260 6066
- For those with difficulty operating a telephone please email accessibility@smgnewcastle.co.uk. Please note this email address is only for patrons who cannot operate a telephone and special needs bookings. All other enquiries should be made via the booking hotline as replies will unfortunately not be given to any other issues.
Book in Person at the Arena
- Monday - Friday: 9.30am - 4.00pm
- Saturday: 9.30am – 3.00pm
- Saturday Evening Events – the Box Office will be open all day
- Sunday: Closed
- Sunday Evening Events - Box Office will be open from 3pm
- On event days the Box Office will be open until the main act goes on stage
Children Under 14 Policy
- As a responsible entertainment venue, the safety and comfort of our patrons is paramount.
This Duty of Care is particularly relevant when protecting minors under 14 years old; as such
our policy is that all children under *14 years old must be
accompanied by an adult, defined as someone 16+ years of age who will be
present for the full duration of the event.
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For certain shows where the audience is both seated and standing, no one under 14 years old will be permitted AT ALL to stand on the auditorium floor.
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Parents should always be aware of their general responsibilities regarding their children’s safety in situations where they are outside their direct control, and indeed legislation detailing these responsibilities.
* Unless photographic proof of age is supplied, Arena staff will make a judgement based on visual appearance prior to entry.
Conditions of Sale
Please read carefully. Tickets are issued on behalf of the event promoter and/or the arena operator and are subject to the following conditions.
If you fail to comply with these conditions then the arena operator shall be entitled to eject you from the arena and your ticket will become invalid.
Tickets are issued subject to the rules and regulations of the venue and/or promoter including but not limited to:
1. Please check your tickets as mistakes cannot always be rectified
2. If the event is postponed, the promoter and/or venue management will honour the ticket for the re-scheduled performance. It is the responsibility of the ticket holder to ascertain the date and the time of any re-scheduled event.
3. The management reserves the right to refuse admission or to eject a ticketholder for behaviour likely to cause damage, injury, nuisance or failure to comply with the reasonable request of the management, and may on occasion; have to conduct security searches to ensure the safety of the patrons
4. Every effort to admit latecomers will be made at a suitable break in the event, but admission cannot always be guaranteed and is at the discretion of the venue management
5. We regret that tickets cannot be exchanged or refunded after purchase. The management cannot be held liable for any tickets which are lost or stolen
6. Tickets are sold subject to the management's right to alter or vary the programme due to events or circumstances beyond its control without being obliged to refund monies or exchange tickets
7. If this ticket is re-sold or transferred for profit or commercial gain by anyone other than the promoter, venue management, Ticketmaster or one of their authorised sub agents, it will become void and the holder may be refused entry to or ejected from the venue. We reserve the right to cancel tickets re-sold or transferred for profit or commercial gain and without prior notice
8. The venue operates a no smoking policy. It is illegal to smoke anywhere in the Metro Radio Arena and anyone smoking will be asked to leave with no re-entry
9. The unauthorised use of photographic equipment is prohibited / tapes or films may be destroyed
10. The promoter, venue management and Ticketmaster accept no responsibility for any personal property lost damaged or stolen
11. Patrons should be advised that official merchandise is usually only available inside the venue
12. The ticketholder has a right only to a seat of a value corresponding to that stated on this ticket and the management reserve the right to provide alternative seats to those specified on the ticket
13. There will be no pass outs or re-admission of any kind
14. Ticketholders consent to filming and sound recording as members of the audience
15. Strobe lighting, lasers and smoke may be used at any time during any event at the Metro Radio Arena and their use will be highlighted within the venue
16. Ticketholders are permitted to stand and/or dance within their seat floor-space
17. Please be aware that ticket holders are strictly prohibited from bring the following items into the Metro Radio Arena and will be subject to inspection for:
- Any refreshments or refreshment containers
- Cameras & recording equipment
- Offensive weapons Drugs and other controlled substances
- Anything else that interferes with the event or the enjoyment of the event by others
If you refuse an inspection you will not be admitted and will not be given a refund
18. When purchasing tickets you may be limited to a specified number of tickets for an event. Tickets may be restricted to a maximum number per person, per credit/debit card and, for some events; a restriction may apply per household. We reserve the right to cancel tickets purchased in excess of this number and without prior notice
19. A ticket shall not be used for advertising, promotions, contests or sweepstakes, unless formal written permission is given by the Metro Radio Arena, provided that even if such consent is obtained, use the Metro Radio Arena trade marks and other intellectual property is subject to prior consent
20. The arena operator reserves the right to cancel bookings which it reasonably suspects to have been made fraudulently
21. Unless paragraph 22 applies, the arena operator shall not have any further liability beyond the face value of the ticket purchased plus the relevant per ticket service charge. The arena operator shall not be liable for any loss of enjoyment or wasted expenditure. Personal arrangements including travel, subsistence and accommodation relating to the event which has been arranged by you at your own risk
22. Nothing in these conditions of sale seeks to exclude any liability of the arena operator for death or personal injury caused by its negligence, fraud or other type of liability which cannot by law be excluded or limited
23. Tickets purchased via the arena operator and/or its box office are subject to Ticketmaster's Purchase Policy
24. All of these conditions of sale are governed by English Law and any disputes arising out of any transaction are subject to the exclusive jurisdiction of the English Courts