Contact Us | Metro Radio Arena

Public safety continues to be our priority. We’re doing all we can to keep you safe at our venue. Please remember we do not permit backpacks or large bags and you will be screened upon arrival. Read more about our safety policy here.  Read more
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Contact the Arena

If you would like to contact the Metro Radio Arena then you can get in touch using the following methods. However please do view our frequently asked questions as we hope they will answer your query.

Map of the Metro Radio Arena

Telephone

General Enquiries: 0844 493 4567* // Tickets: 0844 493 6666* // Group Bookings: 0191 260 6006

Postal Enquiries

Any individual questions or issues should be sent to us by post. Please send to: Metro Radio Arena, Arena Way, Newcastle upon Tyne, NE4 7NA

Complaints

Metro Radio Arena is committed to providing a high quality service and experience to all our customers. We recognise that we may not always provide the high level of service that we would like and welcome the opportunity to consider and respond to any concerns that our customers may have.

You can notify us of any concerns you may have in relation to the Metro Radio Arena in a number of ways:

By post to:

  • Customer Services Department
  • Metro Radio Arena
  • Arena Way
  • Newcastle upon Tyne
  • NE4 7NA

Or by email to: mracustomerservices@smgnewcastle.co.uk

We aim to respond to your concern within 21 working days. In the event that our investigations are still ongoing and it appears unlikely we will be able to respond within our target times, we will inform you of the reason for the delay and provide an estimate of our anticipated response time. We shall keep you informed of progress and respond as soon as possible following conclusion of our investigation.

General Feedback

We are delighted to receive general feedback and comments from you, to enable us to improve our General facilities, please also read our frequently asked questions. We cannot however enter into correspondence on an individual basis via this form, and any complaints / charity requests etc need to follow the appropriate procedure above.

GENERAL FEEDBACK

Your Name

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Message

Post: Marketing Enquiries // Metro Radio Arena Newcastle // Newcastle upon Tyne // NE4 7NA

By completing and submitting this form you are agreeing to our terms and conditions and are protected by our privacy policy and agree to our competition rules.

We will use your details for administration and analysis. We may send you details of other goods and services, which may be of interest to you. The information may be provided by email, letter, telephone or other reasonable means of communication.